Frequently Asked Questions
Q: Why can’t I see my ad when I want?
A: Since you are constantly within your beacon zone, your mobile will not display the notification every time. We have a safeguard built in that will only display the ad every couple of days and when someone leaves the area and returns.
Q: If I can't see notifications all of the time, how can I see my ad?
A: We will provide you with a web address where you can view yours at any time.
Q: I currently have a rewards app. Is there a way we could direct my potential customers to my website and encourage them to install my app?
A: Absolutely. We can direct your customers and prospects anywhere online.
Q: Do I need to shut the beacon down when we are closed?
A: No. Just leave it running. It takes very little battery to operate and you will want to advertise while you are closed too.
Q: Speaking about batteries, how will I know when to change it?
A: A flashing light on the beacon is the indicator that your battery is ready to be changed.
Q: How often do I need to change my battery?
A: This depends. On average the 109 yd. beacons last up to 2 years. The 328 yd. beacon lasts up to 10 years.
Q: Will my potential customers keep getting the notification while they are in the proximity zone to the point it annoys them?
A: No. They will receive the notification only once. We have a built-in feature that keeps from constantly sending your notification to the same people.
Q: I want to physically move my beacon from where I initially had it installed. Would this mess up any of the programming?
A: No, it will not interfere with the existing programming; however, it could interfere with the transmission length. (how many people receive your notification)
Q: My beacon was stolen. Is this covered under your manufactured warranty?
A: No. Once installed the product becomes your property; however, if it's lost or stolen, we will sell you a replacement very inexpensively.
Q: I want to add iPush notifications after I have had beacons installed. Is this possible?
A: You can sign up for iPush at any time for an additional fee; however, if your initial package request includes iPush you will save money each month.
Q: How do I send iPush Notifications?
A: We have an easy to use customer portal that allows you to create notifications and send them anytime you want and as often as you want.
Q: I have another business owner that saw my beacons and wants one (or some) of their own. What can I do for them?
A: Contact your salesperson or Innovedia Solutions corporate office at 386-227-6850 and we will be happy to help.
Q: Do you offer a referral bonus?
A: Yes. For every business referral that has a package installed, we will place a $50.00 credit to your account (no limit).